General terms and conditions on online sales have been prepared in accordance with the Consumer Protection Act (ZVPot), based on recommendations of the Commerce Chamber and the international codes for e-business. Web-shop MaxAirsoft (Hereinafter"webshop" or "MaxAirsoft") is operated by Max Airsoft d.o.o. (Ltd. type of company) located at Opekarniska 15d, 3000 Celje. The provider of e-shop. (Hereinafter "Provider"). General terms and conditions concerning the operation of MaxAirsoft, user rights and business relationship between provider and buyers.
Access to information
Provider is committed to always provide to the customer the following information:
* Company identity (name and place of business, register number),
* Contact information, which enables rapid and efficient communication (e-mail, phone),
* Essential characteristics of goods or services (including after-sales service and guarantees),
* Availability of products (each product or service that is offered in the site should be available in reasonable time),
* Terms of product delivery or execution of services (type, place and date of delivery),
* All prices must be clearly and unambiguously defined and must be shown if they include taxes and transport costs,
* Method of payment and delivery,
* The duration of the offer,
* The period within which it is possible to withdraw from the contract and conditions for withdrawal, in addition, how much does it cost the buyer to return,
* Explanation of the process of complaint, including details of the contact person or department for contacts with customers
All prices on the website include VAT. Prices are valid at the time of award of the contract (the customer receives an e-mail about the status of orders: order confirmation). After the award of the contract is not possible to change the content of the contract or. the final amount of the contract, except in special cases determined by the provider.
Provider accepts the following methods of payment:
* Credit Card (Visa, Mastercard, Diners)
* Bank transfer to the providers bank account
Goods at MaxAirsoft are always new and in original packaging (otherwise it is the product indicated otherwise). In the event that you are not sattisfied with the items purchased at webshop you may return the items undamaged and in original packaging in accordance with the terms of withdrawal.
To deliver the goods provider will use the postal service. Information about the delivery and the delivery price by region is indicated on the website under the tab Information > delivery/shipment. For EU countries provider does not charge delivery for orders abowe 150€.
Damage in transport
We will only consider returns of products damaged during delivery within 15 days after acceptance of delivery. Unfortunately, a subsequent claim will not be accepted. The buyer is required to inspect its contents on delivery. In case of signs of damage, feel free to reject the shipment, and ask postal employee for a record of damaged package. In case of discovering damaged or missing content after opening, call your postal office, report damage and ask for a record of damaged package. The package will be re-taken by post office and returned to the store. Upon receipt of this shipment we will send new products
The buyer can withdraw from the purchase post-payment or after receipt of goods. Buyer must inform the provider about the cancellation of the contract in writing within 30 days of purchase and return the goods within a further 30 days. Received goods must be returned intact, in the same amount and in original packaging. Besides the goods with all original content the buyer must return the invoice/bill and warranty card. Postage costs of returning of products are covered by the buyer. Provider will return the value of customer purchase within 14 days of receipt of goods.
Complaints / Services - Repair / Factual Error
In case of complaint, we will promptly implement procedures to provide you operational product as soon as possible.
In case you bought a broken product, defective product or new item stoped working and you have returned the product within 8 days without traces of use, we will immediately replace product with the same product under the conditions of replacement products (received goods must be returned undamaged, in same amount and in the original packaging with all documentation and invoice/bill). In the case that the same product is no longer in stock, we will according to your desire: replace the product with another equivalent product, replace it with a more expensive product with your surcharge or send product for repair to our authorized service.
In case your product stops working while in warranty, please deliver it with accurately description of situation. Product will be delivered to an authorized service center for examination and repair. Warranty repair deadline for item repairs is 45 days from reception. If product is not repaired in deadline it will be replaced with a new product. In the case that the same product is no longer in stock, we will according to your desire: replace the product with another equivalent product, replace it with a more expensive product with your surcharge or refund your money.
In case that you find factual error on the product, please notify us and deliver the product with accurately description of situation to enable us to review the product (product will be inspected at our authorized service center) and in 8 days we will contact you by written answer with an explanation. In case that factual error is not disputed, we will according to the situation offer one or more of the following options: repair, refund in proportion to the error, replace the goods or refund the amount paid.
The products that we receive for service/repair we store for 6 months. In case that the products are not picked up from service by owner within 6 months they become property of store and will no longer be available for pick up.
Provider will send to the customer contract specification and notices of shipment via e-mail. E-mail customer service can also be used to send advertising messages (messages on various campaigns, promotions, ...). Customers may unsubscribe at any time. Customers request not to receive advertising messages will be explicitly respected by the provider.
Provider in its best efforts tries to ensure promptness and accuracy of the information published on its pages. Nevertheless, the properties of the products, delivery time or price may change so rapidly that the provider fails to correct the information on the Internet. In this case, the buyer will be informed of changes and be eligable to withdraw from the contract or replace the ordered product. Properties of producth may to a lesser extent, deviate from those that are stated on the webpage, both technical data and contents of additional equipment that comes with product (additional equipment may differ in quantity and in nature). These variations are not subject to any claim. Although the supplier tries to provide accurate pictures of products, all photographs must be taken as symbolic. Photos do not guarantee product properties.
Complaints and disputes
Provider respects the existing consumer protection laws. Provider will make all reasonable efforts to comply with its duty to establish an effective system of handling complaints. All complaints received in writing will be answered within five working days and the buyer will be informed about the time dealing with the complaint and other information about the procedure. Provider and the buyer will seek to settle the dispute amicably, otherwise, it shall be settled before the competent court.
This web site is for purposes of these Terms and Conditions that covers all web sites at: www.maxairsoft.com ("Website"), and thus all copyright and industrial property rights ("Rights"), which is on the website occur and are owned by Max Airsoft d.o.o.
The buyer may use the content solely for personal use. Any other unauthorized use, reproduction or copying of these rights, text, photos, pictures and music, video presentations or the technical documentation of products or their imitation is strictly prohibited. Nothing contained in this web site owned by Max Airsoft d.o.o. can not be regarded as an acquisition for the buyer, and can not be used without the prior written consent.
As a buyer you undertake that you are familiar with the terms and conditions offered by MaxAirsoft and fully accept these terms and conditions.